At Shoyeido, our mission is to offer the best possible customer service, and to provide high-quality incense products. We make the privacy of our customers our top priority. It is no coincidence that Shoyeido has earned the trust of countless patrons worldwide. We believe it is our duty to provide the highest standard of privacy and security.

Confidentiality

We never sell or give customer information to anyone. Your phone number, e-mail address and other personal information will only be used for order processing and contact purposes. We do not make telephone calls to our retail customers for solicitation.

Tips For Enjoying Our Online Store:

1. Please open an account with your e-mail address and a password.
2. You can update your e-mail address or password whenever you wish.
3. To save items in your Shopping Cart, Wish List, or Easy Reorder screen, you ARE required to log in. We recommend that you log in before starting to add new items to the Shopping Cart or Wish List, in case the browser window is closed by mistake.

Friendly Customer Service

If you call during our regular office hours (8:30 AM to 5:30 PM MST, Monday - Friday), you will never have to talk to a machine. Our friendly customer service representatives will greet you right away.

Shoyeido products are available in hundreds of stores throughout the United States, Canada and Europe. We urge you to visit your local stores to experience our products.

We encourage you to contact us with any questions about our products or policies. Visit our Contacts page for specific email addresses and phone numbers.

Thank you for visiting our web site.