Shoyeido International Shipping Policies
COVID-19, MAIL PROCESSING TIMES, AND INTERNATIONAL ORDERS
DUE TO EFFECTS OF THE ONGOING GLOBAL PANDEMIC, ALL NON-U.S./INTERNATIONAL CUSTOMERS SHOULD BE PREPARED FOR A LENGTHY, UNPREDICTABLE DELAY IN THE DELIVERY OF THEIR ORDER.
We promptly ship all orders received, but once your package has departed from our Boulder, Colorado facility and entered the postal system, we will be unable to alter, affect, or predict its routing path or eventual delivery date.
If such delays concern you, we ask that you delay placing an order until such time as the postal system has returned to normal operations. Thank you -- Shoyeido USA, Inc.
Shoyeido is pleased to offer our products to our international customers.
**ATTENTION SPAIN CUSTOMERS: As of August 2014, we regret that we can no longer ship our products to Spain, San Marino, or territories within Spain's borders.**
We use Priority Mail Express International for international shipments.
IMPORTANT: While we ship our products all over the world, international regulations and restrictions sometimes apply to govern the shipment of some of our items. In the event that you have selected such as item, we will attempt to contact you so that you may adjust your order.
PLEASE NOTE: Shoyeido is not responsible for any import taxes, duties, or brokerage fees levied on your shipment. We regret that we can neither predict nor provide estimates for such fees.
If your package is delayed, disposed of, or damaged by customs, inspection agencies, or other parties during international transit, Shoyeido is not responsible.
Retail International Shipping rates (all size of orders):
Canadian Orders: $37 (US$)
Other Countries: $45 (US$)
Please note: Our $45 flat international shipping fee applies to all sizes of orders, no matter how large. This fee allows us to continue to offer our products outside of the U.S. -- please do not request an alternative shipping fee, or different shipping method.
For wholesale orders shipping outside the U.S., the fees shown above are not applicable. Once you have submitted your international wholesale order via our website, we will contact you with shipping options and estimates for your consideration. With questions or to place your international wholesale order verbally, by fax or by e-mail, please contact us at: Tel: 303.786.8000; Fax: 303.786.8040; E-mail: email@example.com