Shoyeido U.S. Shipping Policies

Business Hours:

Monday - Friday, 7:30 a.m. - 4:30 p.m., Mountain Standard Time.

Accepted Payment Methods:

Our website accepts PayPal, Visa, Mastercard, AMEX, and Discover.

Prices

Prices, specifications, packaging and freight charges are subject to change with notice.

Ground Shipping Charges Within the U.S.

All packages shipped within the U.S. are shipped via United States Postal Service (USPS) Priority Mail unless otherwise requested.

USPS Priority Mail: $7.00
UPS Ground: $8.50

Generally, we ship orders within two business days. For expedited shipping, please call us at 1-800-786-5476 during regular business hours for estimated ship date and time.

UPS 2nd Day Air, UPS Next Day Air

2nd Day Air is $22, with delivery taking two business days to most locations. Note that items shipped via 2nd Day Air on a Thursday will arrive on the following Monday.

Next Day Air is $45, with delivery on the following business day to most locations. Note that items shipped via Next Day Air on a Friday will arrive on the following Monday. Please call us to request this method.

Please call us if you require Saturday delivery, which incurs an additional fee.

Alaska & Hawaii Customers

Orders to Alaska and Hawaii ship via USPS Priority Mail for a fixed rate of $20.

PLEASE NOTE: because of the widely varying sizes and weights of our products, we do not ship via Flat Rate Envelope; we ship via Large Flat Rate Box. There is no limit to the number of products you can order and still pay only $20 shipping.

USPS Priority Mail: $20.00
UPS 2nd Day Air: $30.00

Non-U.S. Customers

Shoyeido is pleased to offer our products to our international customers. We use Priority Mail Express International for international shipments.

IMPORTANT: While we ship our products all over the world, international regulations and restrictions sometimes apply to govern the shipment of some of our items. In the event that you have selected such an item, we will attempt to contact you so that you may adjust your order.

PLEASE NOTE: Shoyeido is not responsible for any import taxes, duties, or brokerage fees levied on your shipment. We regret that we can neither predict nor provide estimates for such fees.

If your package is delayed, disposed of, or damaged by customs, inspection agencies, or other parties during international transit, Shoyeido is not responsible.

International Shipping rates (all sizes of orders):

Canadian Orders: $37 (US$)
Other Countries: $45 (US$)

Please read below for more information:

Shoyeido International Shipping Policies

COVID-19, MAIL PROCESSING TIMES, AND INTERNATIONAL ORDERS

Due to the ongoing global pandemic, all non-U.S./International customers should be prepared for a potentially lengthy, unpredictable delay in the delivery of their order.

We promptly ship all orders received, but once your package has departed from our Boulder, Colorado facility and entered the postal system, we will be unable to alter, affect, or predict its routing path or eventual delivery date.

If such delays concern you, we ask that you delay placing an order until such time as the postal system has returned to normal operations.

Non-U.S. Customers

Shoyeido is pleased to offer our products to our international customers. We use Priority Mail Express International for international shipments.

IMPORTANT: While we ship our products all over the world, international regulations and restrictions sometimes apply to govern the shipment of some of our items. In the event that you have selected such as item, we will attempt to contact you so that you may adjust your order.

DUTIES, IMPORT TAXES, & BROKERAGE FEES: Shoyeido is not responsible for any import taxes, duties, or brokerage fees levied on your shipment. We regret that we can neither predict nor provide estimates for such fees.

DELAYS, DAMAGES, OR DISPOSAL BY CUSTOMS AGENCIES: If your package is delayed, disposed of, or damaged by customs, inspection agencies, or other parties during international transit, Shoyeido is not responsible.

SPAIN RESIDENTS: As of August 2014, we regret that we can no longer ship our products to Spain, San Marino, or territories within Spain's borders.

Retail International Shipping rates (all size of orders):

Canadian Orders: $37 (US$)
Other Countries: $45 (US$)

Please note: Our $45 flat international shipping fee applies to all sizes of orders, no matter how large. This fee allows us to continue offering our products outside of the U.S. -- please do not request an alternative shipping fee, or a different shipping method.

For wholesale orders shipping outside the U.S., the fees shown above are not applicable. Once you have submitted your international wholesale order via our website, we will contact you with shipping options and estimates for your consideration. With questions or to place your international wholesale order verbally, by fax or by e-mail, please contact us at: Tel: 303.786.8000; Fax: 303.786.8040; E-mail: sales@shoyeido.com